Hyundai Motor has unveiled the Suwon High-Tech Center, an advanced vehicle service hub designed for the future mobility era, presenting its vision for next-generation customer service.
The company announced on July 30 that the center officially opened in Giheung-gu, Yongin, Gyeonggi Province, and will begin full operations on Aug. 1. Relocated and expanded from its previous site in Suwon's Yeongtong District, the facility is the largest advanced vehicle repair center in southern Gyeonggi Province, serving both the Hyundai Motor and Genesis brands.
Speaking at the opening ceremony, Hyundai Motor Group Vice Chair Jang Jae-hoon said, “The essence of the automotive industry is ultimately trust. Great cars are built in factories, but great brands are completed through service.”
He added that the Suwon High-Tech Center embodies Hyundai's service philosophy of speed, accuracy, and hospitality, from its architectural design and customer spaces to its repair processes, while reflecting the needs of the future mobility era.
“The Suwon High-Tech Center will serve as an important starting point in demonstrating Hyundai Motor Group's vision for future mobility services,” Jang said.
The Suwon High-Tech Center spans five above-ground floors and two basement levels, with a total floor area of 51,497 square meters. Designed as a landmark for southern Gyeonggi Province, the facility features a distinctive circular tower design, louvered exterior walls to maximize natural daylight, and rooftop solar panels and other eco-friendly technologies to improve energy efficiency.
The center is also Hyundai Motor's first service facility to incorporate a smart mobility-based automated repair system. It utilizes autonomous mobile robots (AMRs), automated guided vehicles (AGVs), and an unmanned vehicle lift system to maximize maintenance efficiency. A Remote Diagnosis Service Platform (RDSP) analyzes vehicle data before arrival, reducing repair times.
The facility also strengthens Hyundai's data-driven diagnostic capabilities. It includes a Data & NVH (Noise, Vibration, and Harshness) Analysis Lab for identifying complex vehicle issues and a Joint Quality Analysis Center that collaborates with the company's headquarters in real time. In addition, the site operates a Regional Training Center (RTC) to provide technical training for engineers from Hyundai's Bluehands service network.
To improve customer convenience, the entire service system has been overhauled. The center operates on a 100% reservation basis and introduces a 1:1 dedicated engineer system, where a single engineer is responsible for a vehicle from intake to delivery. Digital services such as unmanned kiosk check-in, real-time notifications, and mobile payments have also been implemented to reduce unnecessary waiting times.
Starting with the Suwon High-Tech Center, Hyundai Motor plans to gradually develop its 22 high-tech centers nationwide into specialized diagnostic hubs capable of supporting software-defined vehicles (SDVs) and the shift toward electrification.
